From Robert M., February, 2012
Excellent service Package 1 delivered Great follow up and communication
From Eric, January, 2012
The reason I chose iMarineUSA over any other retailer was your terrific rating on resellerrating and comments about how well you folks reply to customers have proven particularly true for me! Thank you, Eric.
From Aleks G., January, 2012
Thanks, Great Jacket,great seller!!!!
From Klaus K., January, 2012
The package with Jabsco pump had arrived and is in good condition. Thank you very much and I wish you and the whole iMarine Team a successfully New Year 2012.
From Mike S., December, 2011
This was my first experience with iMarine USA and I wouldn't hesitate to purchase from them again or refer them to a friend. Placing the order was straight forward (with a human!), followed up by a confirmation email. Then a tracking email and a couple of days later I received the product. This is the way that it's supposed to be.
From Paul B., August 2011
The kayak is here, safe and sound! I still can't believe it was less than 48 hours since I placed the order. That's speedy service, to say the least. Your help is much appreciated, and my wife and I can't wait to get on the water. It was a good experience all around, including from the Con-way people here in Milwaukee. Thanks again.
From Michael G., August 2011
Hello, Thank you for the fastest unexpedited delivery of, the best service of, ie. a personal phone call to confirm everything, that I have ever experienced. EVER! Apple computers, which has excellent service, and I am a big fan of, has got nothing on you! WOW!! Best Regards
From Evan K., July 2011
I received the right order for a great price and quickly. Happy to do business with you.
From Travis C., July 2011
What a great shopping experience! Not only did I find the lowest price on the Garmin GPS I was searching for but I also received a phone call after I placed my order to confirm that it was indeed received and that it was shipping same day. I received my GPS unit and couldn't be happier. Hands down, the best customer service out there. I am a very pleased customer and will be ordering more in the future from iMarine! Thank you so much!
From Richard W., July 2011
Today, I returned the Magnum 4024 to your distribution center, & when I returned home, there was the Magnum 2812 on my doorstep. Thank you for all your help with these orders --- what's known as "customer service."
From I. Byars., June 2011
Wonderful experience! I researched a lot before buying and iMarine had the best prices anywhere on the items I ordered. Large variety in stock. Shipped immediately- ordered on Friday and everything was delivered on Wednesday. I called to inquire about method of shipping (carrier) on Saturday, my call was answered by a real person who was very efficient, professional and familiar with my order, immediately provided detailed info. This is what internet buying should be. So glad I found your store. I will order from you again. Thanks for being the best
From Mick Z., June 2011
I was very satisfied with my order and the customer service! I will be placing future orders with you. Thanks.
From Dave O., May 2011
I purchased my Tack Tick from you and it was shipped promptly and with no hassles. I received a follow up call on the order to make sure it was shipping to the correct address. I was very satisfied with my purchase.
From Craig H., Kaneohe, HI, April 2011
Thanks you so much for everything. Your help and patience has been nothing short of the most amazing experience I have had ordering from an internet company. You have gained a customer for life.
From Don L., March 2011
I want to thank you for your excellent customer service. I must admit I wasn't sure what to expect from an online vendor with the great prices you have but I very much appreciated your below email regarding the backorder status, phone call when the order shipped, and that you even emailed me the form for the manufacturer rebate. I definitely will be checking iMarine for any future order needs I have.
From Nick and Gail T., Friday Harbor, WA, March 2011
We appreciated the fine service from your staff - especially Suzanne who helped us out when our bank card was declined several times. She bothered to contact us by phone on a Sunday and helped us execute the order via telephone. Now, that's CUSTOMER SERVICE and clinched the sale. We are live aboard cruisers and will be doing more business with iMarineUSA.
From Bob B., March 2011
My thanks to iMarine USA. My order of two Tequila kayaks and two seatbacks of Friday 3-4-11 arrived a scant four days later on 3-8-11. I was amazed at the speed of my order’s arrival. My experience with iMarine USA has been great, including a call to your sales operation with a question, which you answered promptly.
Thank you and well done.
From John P., February, 2011
Everything went just as planned and the product was delivered on time. I felt I got excellent service and will visit this site again if I am looking for boating products.
Thanks again for the excellent service.
From Ray R., December, 2010
I've had hundreds, up to a maximum of 2,000 at any one time, super people working with and for me in the past and I tried my best to instill your kind of outstanding customer care, concern and service in each one of my employees as I met with each and every one of them on their birthday. Some got it and some didn't. You clearly have it! Continued great success for you, your associates, and iMarine in the months and years ahead. I now coach government entities and the private sector on "best practices" with one of my clients close to you being the Navy. Without knowing your name, you have already served as a super example of "best practices".
Best wishes, Ray
From Sara B., December 2010
I was very pleased with the overnight delivery that was actually overnight, props to you guys, Thanks so much and I'll definitely be shopping with you again! Merry Christmas!!!!
From Ben S., December 2010
Great service!!! quick and professional. Respectfully, Ben, Annapolis, MD.
From Ray R., December 2010
iMarine's sales staff provided the best service and order experience I've ever had in decades of ordering equipment and supplies electronically. Courteous, knowledgeable, prompt, follow-through, the extra 10 miles - not just the extra mile. You might expect this from a premium-price provider but iMarine was very competitive and provided first class service. Anything I need that I can find at iMarine is where I will always shop. I only wish I could remember the lady's name who waited on me. I needed an inverter the next day in the Pacific NW as I was basically stranded with a narrow one-day window to get the inverter. Thanks iMarine - a leader, the "gold standard" among the very best!
From John L., October 2010
Hi - I just want to say thank you for getting this chip out today. And also thanks to Suzanne for calling and leaving a VM to followup on the order, it means a lot to get that kind of response and I will be ordering again from you when the need arises. I am a business owner and our team strives to give excellent service to our customers every day, so its always nice when you find other companies who still have those old fashioned values too, keep up the good work!
Have a great weekend,
Jon
From Paul S., September 2010
On par with LL Bean, this company deserves your business! Pricing, responsiveness, customer service, and problem-handling are second to none. I ordered an item which turned out to be different than what it was supposed to be--completely beyond the control of iMarine--and it was quickly taken back and a complete refund issued--no cost to me. I will not think twice about placing another order when the time comes and I make another purchase.
From John C. K., September 2010
Hello, Just wanted to say thanks for the phone call confirmation and quick email order confirmation. Too many companies treat customers with indifference so it's nice to patronize a company like yours that still remembers that human interaction is important!
From Vance G., August 2010
I just want to say this has been one of the best internet buying experiences I have ever had. I have not even had the opportunity to try the item yet but the customer service between order placement and delivery has been second to none and I have ordered from the largest companies to the smallest. The reason I say this is I placed an order for a tent that was not even available from the manufacturer until a month or so out. I had expressed some concern over this when I called to confirm that the tent I was wanting was actually what I was ordering. At knowing this, after you guys found out that the tent was going to possibly be longer someone called to ask us if we would prefer to order a different model or brand. This was several days after I had mentioned anything about wanting to go camping before the new one could possibly arrive. Then I believe the very second you guys found out the tent was being shipped I got a call saying it was coming to us directly from the factory and supplied me with a tracking number. Few companies ever make follow-up calls and especially not on a personal level. Once again, I would like to commend your company for its customer service during and after the sell. This has been a great buying experience. AND, as if that wasn’t enough, you guys were by far cheaper than anyone I could find. Now that’s impressive for me to find the cheapest price without sacrificing great American customer service and getting calls from an English speaking American. Thanks for all you have done. Sincerely, Vance W. G.
From Derrick R., July 2010
Thank you. I also wanted to let you know the follow up phone calls were very helpful and thoughtful and buy often on the internet and it is good to see excellent customer service. Keep up the good work and I look forward to buying from you in the future.
From Jacques H., Canada, July 2010
Hi Suzanne! Thank you very much, I received my pump today and everything is as described. Perfect transaction and very fast shipment. I will not be scared to do business with you anytime. Have a very good day. Jacques
From Bill and Janet W., July 2010
Great on line store. Great service going to extra lengths to find, and provide for purchase, the inverter that I requested. Thank you for the rapid delivery and excellent communication.
From Chris T., July 2010
Were delivered promptly and in good condition. Service rating = A+.
Thanks.
From Jason L., July 2010
Thank you so much again for calling me to let me know that the tent came in. I just placed my order and look forward to getting it. I can not tell you enough how much I appreciate the professionalism and customer service you have provided. I will absolutely shop at your website again if the need arises.
Just to let you know, I also emailed a couple of other sites that were in the same situation as iMarine (with the backorder on that item) and I did not get this level of service from any of them. You went above and beyond my expectations.
Thanks again.
From Ed M., May 2010
I could not be more pleased with the service I received from iMarine on our purchase of 2/17/10 (Order#35xx).
My sister-in-law, Jill P., living in San Jacinto, CA, has to be constantly connected to an oxygen supply generator due to serious lung and heart problems. Because of occasional power outages, she is under a lot of stress and worry over the possibility of losing her oxygen supply.
I strongly urged that she have a back-up power supply like the one that my wife and I have in our home (Xantrex Xpowerpack 1500), and told her I would locate one for her. After making many phone calls, I was finally told that these units are no longer sold in retail outlets in the U.S.
After searching the internet and talking with many voice mails (and a few people with whom I felt little confidence), I came upon the iMarine website. When I called and talked with Suzanne, I was most impressed with her knowledge and responsiveness and her obvious concern for our situation. She assured me that she could acquire the Xantrex power unit and it would be sent promptly and at the reasonable cost as stated. It was delivered on Jill's doorstep within a few days on the day promised.
Jill is now so relieved to have the back-up oxygen nearby, and is so grateful--as are my wife and I--to Suzanne and iMarine for your excellent service and personal efforts. You are a great company and we would--and have--recommended you to anyone who is in need of a product which you might have available to you. Thanks again.
From "wa4tg", April 2010
My experience with iMarine was very positive. My order was filled accurately and shipped promptly. The remote control did not work properly, and all it took was a quick phone call to resolve my issue with complete satisfaction. I could not be happier with my transaction.
From "Russ_d99", April 2010
A great online experience. I was looking for a x67c ice fishfinder and found none available anywhere and Imarine's website showed an available date so I called and asked if they would "actually" be getting in the unit on that date since I was interested in using it a couple of weeks past that date. I was concerned since they had a very attractive price and could easily be a bait to get you to order. They said it should be in by the date or within a couple of days of that date and said to order via the website for easier tracking/processing etc. True to form, I ordered and actually received the unit the the day before they were suppose to get the units in their store. Packaging protected the unit perfectly and unit worked fine. Pricing was the lowest at the time I was purchasing and would surely purchase online again with them.
From "Mulletboy", April 2010
My initial purchase with iMarine was based on two things. First, I could not beat the price for the specific item and secondly, they had a solid reputation. I have returned to iMarine several more times for the reasons mentioned above, but I can also add excellent customer service to my list of reasons. Let me explain. If you call them, YOU TALK WITH A PERSON!!!!! I also ordered an item, and through no fault of Intercept Marine, a part was missing. I called them up and chatted with a very friendly associate and with out any questions asked, and with sincere regret was told it would be sent out that day. Honestly, I continue to shop around for the best deals, but find I generally always return to this company.
From Rollie F., March 2010
Ordered and received a Freestyle Audio MP3 player. Third time using it the ear piece broke. Unable to contact the Freestyle company regarding the warranty. After many E-mails and several phone conversations we were finally able to contact the manufacturer/distributor and they are sending a replacement thanks to Intercept Marine's customer service.
From Gord T., March 2010
I just wanted to write and say thank you for the quick shipment of my order and for the special little gifts enclosed. Very much appreciated and a nice touch on top of what was already a great service. Your prices are fantastic, the service was exceptional, and you can be guaranteed I will be back to order more products from you in the future. Thanks again!
From Matt B., March 2010
You guys got it out of there in a hurry, I appreciate it :)
From Mike B., February 2010
WOW!!!! Super fast!...I got this on Feb. 5th by noon EST!!!!
Thank you So much! I don’t think this will be last time I buy from you! I wish all internet businesses were as good as you!
From Bob S., August 2009
I just wanted you to know, that I have never received service, as GREAT as yours. I will definitely buy from you again, and will tell all my friends about you company. Thanks!!!!
From Laura P., July 2009
This may be the best online shopping experience I've ever had. Ordered a Tube on Tuesday and we were on the water with it on Friday night. Immediate fast shipping with clear communication. THANK YOU!!!
From "Old Pete", June 2009
I've ordered from them only twice. Once over Memorial Day and once yesterday.
The order yesterday was for a Maretron 003 (hard to get Yamaha > NMEA 2000) cable. They had it for a great price and shipped the same day. Second time around and they are still great. PLUS they answer the phone and do what they say they are going to do. I wish everyone operated like them. Kudos!
From "gingerbob", May 2009
One business in a 1000 is outstanding enough for me to take a few minutes to write a very positive review. Intercept Marine is one of these companies. They went the extra mile in helping me by replying via the phone and e-mails. They were prompt, courteous and extremely helpful. Please don't take my word for it, give them a try and you will see for your self.
From Tony M., March 2009
Hi, Just wanted to let you know that I received the chargers yesterday. Thanks for the quick shipping and great price. I will definitely be ordering more from you in the future. I am also planning on telling the rest of my boating friends about your company. Thanks Again.
From Bob M., April 2009
I just wanted to thank you for a great shopping experience. You sent my order priority mail on Friday and I got it on Monday at 11:30AM. That beats UPS by a week.